If you want to review options in deferring your insurance premiums or mortgage payments please review below.
Mortgage support durring Covid-19 In order to help our customers impacted by the global COVID-19 outbreak, we’re working with our mortgage clients on a case-by-case basis to provide flexible solutions to help them manage challenges such as childcare or pay disruption, or illness from COVID-19. If you or your family has been directly affected and are finding it difficult to make your mortgage payment, you could be eligible for special options which may include payment deferrals of up to six months. Call our Mortgage Contact Centre at 1-888-893-8383 Monday to Friday, 8:00 a.m. to 6:00 p.m. (ET), or Email us at Mortgage Internet Inquiries If possible, please include your mortgage number or property address in your email. As COVID-19 continues, we’re experiencing exceptionally high call volumes. We understand that some of you might be experiencing delays. We want to reassure you that the Mortgage Contact Centre is working to address this as fast as possible. We thank you for your patience as we look for more ways to serve you during this challenging time.
Helping you with your premium payments
We understand COVID-19 has had a huge financial impact on people and their ability to pay premiums. We can work with you to find different options that meet your personal circumstances, including flexibility within your policy. Talk to your advisor to discuss your options or call us at 1-888-252-1847 in Canada and the United States or 1-416-597-6981 from anywhere else in the world.
A message from our President and COO, Canada As the COVID-19 situation continues to evolve, we’re leveraging the most up-to-date information from public health authorities. This helps us make decisions about our operations so we can continue serving Canadians from coast-to-coast. The health and safety of our communities, customers, advisors and employees is our number one priority. We’ve implemented a work-from-home protocol for many of our employees. And in cases where that’s not possible, we’ve taken every effort and precaution to make our office spaces safe. We’re also ensuring our advisors have the tools and support they need to continue to serve Canadians. At a time when headlines are changing every hour, one thing remains constant: Customers are at the centre of what we do. Count on us to provide the best service we can under these unique circumstances, keep your personal information safe and do everything we can to contribute to your well-being.
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